At ph18, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we keep it safe. We are committed to handling your data responsibly and in full compliance with Philippine data protection law.
The most important things to know about how ph18 handles your personal data
ph18 uses industry-standard SSL encryption and secure data storage to protect your personal and financial information from unauthorized access, disclosure, or misuse at all times.
ph18 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate and improve the ph18 platform and to comply with our legal obligations.
As a ph18 player, you have the right to access, correct, and request deletion of your personal data. You can exercise these rights at any time by contacting the ph18 support team.
ph18 processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and the regulations of the National Privacy Commission (NPC).
ph18 uses cookies and similar technologies to improve your gaming experience, remember your preferences, and analyze platform usage. You can manage your cookie preferences through your browser settings.
When ph18 makes material changes to this Privacy Policy, we will notify registered players via their registered email address and post a prominent notice on the ph18 platform before the changes take effect.
Your Privacy Matters: This Privacy Policy describes how ph18 ("ph18," "we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") who access the ph18 platform at ph18.app. By registering a ph18 account or using the ph18 platform, you consent to the data practices described in this Privacy Policy.
1.1 ph18 is committed to protecting the privacy and personal data of all players and visitors to the ph18 platform. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations issued by the National Privacy Commission ("NPC").
1.2 This Privacy Policy applies to all personal data collected by ph18 through the ph18.app website, mobile applications, customer support channels, and any other means through which you interact with ph18.
1.3 ph18 acts as the personal information controller in respect of the personal data it collects from players and visitors. ph18 is responsible for ensuring that personal data is processed lawfully, fairly, and transparently.
1.4 This Privacy Policy should be read together with ph18's Terms & Conditions, which are available at ph18 Terms & Conditions.
2.1 Registration Data. When you register a ph18 account, we collect the following personal information:
2.2 Identity Verification Data. To comply with our Know Your Customer (KYC) and anti-money laundering obligations, ph18 may collect copies of government-issued identification documents, proof of address, and selfie photographs for identity verification purposes.
2.3 Financial Data. ph18 collects information about your deposits, withdrawals, and transaction history on the ph18 platform. We also collect payment method details (such as GCash account numbers, Maya account details, or bank account information) to the extent necessary to process transactions. ph18 does not store full payment card numbers.
2.4 Gaming Data. ph18 collects data about your gaming activity on the platform, including game history, wagering amounts, wins and losses, session duration, and bonus usage.
2.5 Technical Data. ph18 automatically collects certain technical information when you access the platform, including your IP address, device type, operating system, browser type, and session data.
2.6 Communications Data. ph18 retains records of communications between you and ph18 support, including live chat transcripts, email correspondence, and support ticket records.
3.1 Directly from You. ph18 collects most personal data directly from you when you register an account, complete identity verification, make deposits or withdrawals, contact ph18 support, or participate in promotions.
3.2 Automatically. ph18 automatically collects technical and usage data through cookies, web beacons, and similar tracking technologies when you access the ph18 platform. Please refer to Section 7 (Cookies) for more information.
3.3 From Third Parties. ph18 may receive personal data about you from third-party identity verification providers, payment processors, fraud prevention services, and regulatory authorities where permitted by applicable law.
4.1 ph18 uses your personal data for the following purposes:
5.1 ph18 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 ph18 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 ph18 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
6.3 ph18 requires all third-party service providers to implement appropriate technical and organizational measures to protect your personal data and to process it only in accordance with ph18's instructions.
7.1 ph18 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the ph18 platform, remember your preferences, maintain your session, and analyze platform usage.
7.2 Types of Cookies Used by ph18:
7.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph18 platform.
8.1 ph18 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 In general, ph18 retains player account data for a minimum of five (5) years following the closure of a ph18 account, in accordance with applicable anti-money laundering regulations and PAGCOR requirements.
8.3 Transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering law.
8.4 Where ph18 no longer has a lawful basis for retaining your personal data, it will securely delete or anonymize your data in accordance with its data retention and disposal procedures.
9.1 ph18 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 While ph18 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. ph18 cannot guarantee the absolute security of your data and encourages you to take steps to protect your own account, including using a strong, unique password and enabling two-factor authentication where available.
9.3 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph18 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.
10.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph18:
10.2 To exercise any of the above rights, please contact the ph18 Data Protection Officer at [email protected]. ph18 will respond to all data rights requests within thirty (30) days of receipt, in accordance with NPC guidelines.
10.3 ph18 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized persons.
11.1 The ph18 platform is strictly intended for persons aged twenty-one (21) years and above. ph18 does not knowingly collect personal data from persons under the age of 21.
11.2 If ph18 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete such data and close the associated account.
11.3 If you believe that ph18 has collected personal data from a person under the age of 21, please contact ph18 support immediately at [email protected].
12.1 ph18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements.
12.2 Where changes to this Privacy Policy are material, ph18 will notify registered players via their registered email address and post a prominent notice on the ph18 platform at least fourteen (14) days before the changes take effect.
12.3 Your continued use of the ph18 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. The date of the most recent revision is indicated at the top of this page.
12.4 ph18 recommends that you review this Privacy Policy periodically to stay informed of how we are protecting your personal data.
13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or ph18's data practices, please contact the ph18 Data Protection Officer:
13.2 If you are not satisfied with ph18's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Your data is safe with ph18. Join hundreds of thousands of Filipino players who trust ph18 for secure, fair, and responsible online gaming — with GCash deposits and same-day withdrawals.
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